Privacy Policy

Privacy Policy

Please read the SLA, Privacy Policy, and any other agreements mentioned in this document carefully.

If you have any query, we are happy to receive it by contacting us

Privacy and Confidentiality of Information

The portal of the Saudi Energy Efficiency Center puts the confidentiality of the information of its users and visitors at the top of the list of priorities, and the portal administration makes all its efforts to provide a high-quality service to all beneficiaries, and the privacy and confidentiality of the information described below are part of the terms and conditions of using the portal of the Saudi Energy Efficiency Center.

The Saudi Energy Efficiency Center portal does not collect personal information about you when you visit its portal unless you specifically and knowingly choose to provide this information to us. If you choose to provide your information, we only use it to fulfill your request for information or services in accordance with these policies, and by using the Saudi Energy Efficiency Center portal you agree to this privacy and confidentiality policy.

Visitors to the portal and the beneficiaries of its services must be constantly reviewed on the terms and principles of privacy and confidentiality of information to know any updates made to them, noting that the portal administration is not required to announce any updates to these terms and principles, and your use of the portal means that you are informed and agree to those terms and principles and the continuous amendments made to them.

The Saudi Energy Efficiency Center portal is not responsible under any circumstances for any direct, indirect, incidental, consequential, special or exceptional damages arising from the use or inability to use this portal.

Security of Personal Information:

• The privacy and confidentiality of information document has been prepared to help visitors and users understand the nature of the data collected from them when visiting the portal and how to deal with it.
• The portal administration takes appropriate and appropriate measures and measures to maintain the personal information it has in a secure manner, ensuring its protection from loss, unauthorized access, misuse, or unauthorized modification and disclosure, and among the most important measures in force in the Ministry to protect the visitor's personal information:

1. Strict procedures and measures to protect the security of information, and the technology we use to prevent fraud and unauthorized access to our systems.
2. Regular and periodic updating of protection procedures and controls that meet or exceed standard standards.
3. Our employees are qualified and trained to respect the confidentiality of our visitors' personal information.

Collection of Personal Information:

• Once the user visits the Saudi Energy Efficiency Center portal, the portal server records the user's IP address, the date and time of the visit, and the URL of any website from which you are referred to the Saudi Energy Efficiency Center portal.
• Most websites, as soon as they are visited, put a small file on the hard drive of the visitor's device (browser), and this file is called "cookies", and cookies are text files, and these text files contain information that allows the site that deposited them to retrieve them when needed during the user's next visit to the site, and from this saved information

1. Remember your username and password.
2. Save page settings if available on the portal.
3. Save the colors chosen by the user.
4. Not allowing the possibility of voting more than once for the same user.

• The browser (visitor) may not have to enter the password on each visit as the site system will be able to detect it through cookies, or it may prevent the user from repeating the voting process if he has already voted and so on. On this basis, the portal of the Saudi Energy Efficiency Center will use the information contained in the cookies for its own technical purposes when you visit it more than once, and the portal can change the information within the cookies or add new information whenever you visit the portal of the Saudi Energy Efficiency Center.
• If you use a direct application or send us an email through the Saudi Energy Efficiency Center portal in which you provide us with personal data, we may share the necessary data with other entities or departments, in order to serve you more effectively, and we will not share your personal data with non-governmental entities unless they are authorized by the competent authorities to perform specific government services. By submitting your personal data and information through the Saudi Energy Efficiency Center portal, you fully consent to the storage, processing and use of that data by the Saudi authorities. We reserve the right at all times to disclose any information to the competent authorities, when this is necessary to comply with any law, regulation or governmental request.
• You are solely responsible for the completeness, correctness and truthfulness of the data you transmit through this portal.

Protect your Privacy:

• In order to help you protect your personal information, we recommend the following:

1. Contact us immediately when you think someone has obtained your password, usage code, or other confidential information.
2. Don’t give confidential information over the phone or the Internet unless you know the identity of the person or party receiving the information.
3. Use a secure browser when you complete online transactions with unused applications closed on the network, and make sure that your antivirus software is always up to date.
4. In case of any inquiries or opinions about the privacy principles, you can contact the portal administration via the contact form on the Contact Us page.
5. To preserve your personal data, electronic storage, and personal data transmitted are secured using appropriate security technologies.
6. This portal may contain electronic links to sites or portals that may use methods to protect information and privacy that differ from the methods used by us, and we are not responsible for the contents, methods and privacy of these other sites, and we advise you to refer to the privacy notices of those sites.

Send Emails:

When you inquire or request information about a specific service or if additional information is given using any of the means of communication with the Ministry, whether electronic or non-electronic, such as requesting inquiries on our website, we will use your e-mail address to respond to your inquiries, and it is possible to save your mail address and message and our answer to it for quality control purposes, and we may do so for legal and regulatory purposes.